Required Skills & Abilities:

• Minimum of 2 years experience in wireless customer support projects as a Training Specialist
• Proficient in English and French (orally and written)
• Solid presentation skills
• Working knowledge of current and relevant training tools and learning aids (e-learning)
• Ability to grasp concepts quickly and seek new solutions
• Passion in providing positive customer experience
• Attention to detail
• Proven adaptability in a fast paced environment
• Proficient in Microsoft Office Suite
• Great Listening skills
• Proven problem solving skills
• Great organizational skills

Required Professional Designation/Certification

• University degree preferred or Equivalent work experience (2 years in a similar role)



• Handling all new Customer service representative trainings
• Receiving Train the Trainer information
• Assisting in updating training materials and documentation
• Handling all on-going training needs after the initial training
• Conducting needs assessment to determine training needs
• Staying current on relevant instructional technologies and their applications
• Training and coaching the Operations Leadership group on all new curriculum and training initiatives
• Researching, investigating and making recommendations regarding internal and external training programs
• Overseeing training resources, including equipment and supplies, maintaining all training files and records
• Organizing training events including all logistical requirements
• Create and maintain Customer service representative Training Reports with details at the individual learner level as well as Post Training Nestling Reports to measure the success of the training.

Postat în: Fără categorie

Lasă un răspuns

Completează mai jos detaliile tale sau dă clic pe un icon pentru a te autentifica:


Comentezi folosind contul tău Dezautentificare /  Schimbă )

Fotografie Google+

Comentezi folosind contul tău Google+. Dezautentificare /  Schimbă )

Poză Twitter

Comentezi folosind contul tău Twitter. Dezautentificare /  Schimbă )

Fotografie Facebook

Comentezi folosind contul tău Facebook. Dezautentificare /  Schimbă )


Conectare la %s