TRAINER (NIGHT SHIFT)

NIGHT SHIFT TRAINER

 Required Skills & Abilities:

• Minimum of 2 years experience in wireless customer support projects as a Training Specialist
• Proficient in English and French (orally and written)
• Solid presentation skills
• Working knowledge of current and relevant training tools and learning aids (e-learning)
• Ability to grasp concepts quickly and seek new solutions
• Passion in providing positive customer experience
• Attention to detail
• Proven adaptability in a fast paced environment
• Proficient in Microsoft Office Suite
• Great Listening skills
• Proven problem solving skills
• Great organizational skills

Required Professional Designation/Certification

• University degree preferred or Equivalent work experience (2 years in a similar role)

 

Responsibilities:

• Handling all new Customer service representative trainings
• Receiving Train the Trainer information
• Assisting in updating training materials and documentation
• Handling all on-going training needs after the initial training
• Conducting needs assessment to determine training needs
• Staying current on relevant instructional technologies and their applications
• Training and coaching the Operations Leadership group on all new curriculum and training initiatives
• Researching, investigating and making recommendations regarding internal and external training programs
• Overseeing training resources, including equipment and supplies, maintaining all training files and records
• Organizing training events including all logistical requirements
• Create and maintain Customer service representative Training Reports with details at the individual learner level as well as Post Training Nestling Reports to measure the success of the training.

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