CUSTOMER SUPPORT SPECIALIST WITH ENGLISH (NIGHT SHIFTS)
NIGHT SHIFTS CUSTOMER SUPPORT SPECIALIST WITH ENGLISH
University Degree an asset, preferably with a business major/marketing and/or equivalent experience and/or training Competent use of Ms Office (Excel, Word, Access) and Outlook Excellent command of English Strong troubleshooting and problem solving skills to be able to quickly determine root causes of problems and direct customers to the appropriate teams for support Knowledge of the telecom industry Knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity Knowledge and experience utilizing sales techniques and strategies preferred Outbound experience is considered a plus Strong analytical ability in discerning priority and non-priority issues; making decisions from a number of alternatives based on logic and fact Demonstrated initiative in planning and organizing activities to accommodate workload demands Demonstrated ability to negotiate skillfully, even in challenging situations, seeking a balance between client and business needs Demonstrated ability to work within a team environment
RESPONSABILITATI / BENEFICII:
The Customer Support Specialist plays a pivotal role through our proactive contact and coverage strategy, Utilizing a consultative approach you will proactively contact customers over the phone, Effectively implement special campaigns designed to learn more about our customers, Improve Likelihood to recommend by testing for satisfaction and leveraging the broader team, Direct the customer to appropriate sales and support teams as necessary, Capacity to analyze client information, provide recommendations on possible improvements to products and services and offer long-term solutions to retain clients.
Stable job – we offer permanent labor contracts
Flexible time – we offer flexible work schedules, with 4, 6 or 8 hours per day
International career – we offer regular training (CallPoint Academy) and international career opportunities
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!