CUSTOMER SERVICE REPRESENTATIVE FRENCH AND ENGLISH (NIGHT SHIFT)

NIGHT SHIFT CUSTOMER SERVICE REPRESENTATIVE FRENCH AND ENGLISH

 Ideal candidate:

• 12 years of formal education or equivalent
• Knowledge of basic computer operations
• Willingness to rotate shifts, as needed
• Courteous with strong customer service orientation
• Dependable with attention to detail
• Good listening and speaking skills
• Willingness to learn
• Good sales skills
• Fluency in French & English
• Ability to multitask
• Strong problem solving/troubleshooting skills
• Wireless or Telecom experience preferred

 Responsabilities:

• Greet Consumers in a courteous, friendly, and professional manner using the procedures described by the custumer.
• Listen attentively to Consumer needs and concerns and demonstrate empathy
• Clarify Consumer requirements and probe for and confirm understanding of requirements or problem
• Resolve Consumer requirements through first contact resolution
• Confirm Consumer understanding of the solution and provide additional Consumer education as needed
• Effectively transfer misdirected Consumer requests to an appropriate party
• Contribute ideas on ways to resolve problems to better serve the Consumer and improve productivity
• Update Consumer records
• Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, team meetings, focus groups, formal training, and customer Help Systems (among other tools)

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